Onboarding New Members

Onboarding a new member provides an opportunity to get your new member successfully started in the fitness center and increase the likelihood of a long and successful relationship (member lifecycle management).

Dot the I’s and Cross the T’s:

• Membership Agreement
• Complete Sale in Management Software
• Give A Copy to Member
• Issue Membership Card
• Teach How To Check In at Front Desk
• Issue Guest Passes
• Get Referrals—Buddy Sheet
• Have Them Connect with Preferred Social Media
• Show Them on Their Smart Phone
• Teach Them Facebook Check Ins
• Have Them Write A Review
• Google
• Facebook
• Yelp, etc.
• Schedule First Workout Appointment
• If not scheduled mark as follow up for PT
• Introduce New Member to Personal Trainer
• Introduce New Member to Other Staff
• Manager
• Desk Staff
• Update & Code from Prospect to Member
• CRM System
• Appointment Calendar
• Paper Guest Register
• Add Members to Daysheet
• Schedule Follow Up Calls
• 3 Day
• 10 Day
• 30 Day
• Monthly